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The Actual4Labs GCP-GCX exam practice test questions will provide you with everything that you need to learn, prepare and pass the Genesys Cloud CX Certified Professional - Consolidated Exam GCP-GCX exam. The Actual4Labs GCP-GCX exam questions are the real PSE questions that will help you to understand the real Genesys Cloud CX Certified Professional - Consolidated Exam GCP-GCX Exam Pattern and answers and you can easily pass the final Genesys Cloud CX Certified Professional - Consolidated Exam GCP-GCX exam.

Genesys Cloud CX platform is a comprehensive cloud-based contact center solution that enables businesses to provide exceptional customer experiences. The platform offers a range of features and functionalities such as voice, email, chat, and social media channels, as well as workforce optimization, analytics, and reporting capabilities. The GCP-GCX Certification Exam is designed to test the proficiency of professionals in the use of these features and functionalities.

Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q128-Q133):

NEW QUESTION # 128
Which of the following reports display the number of interactions handled by an agent per day? (Choose two.)

Answer: C

Explanation:
Explanation
The Agent Metrics Export Report and the Agent Metrics Report are two reports that display the number of interactions handled by an agent per day. These reports show various metrics related to agent performance and productivity, such as total interactions, average handle time, average talk time, average after call work time, etc. These reports can be filtered by date range, media type, queue, and agent. References:
https://help.mypurecloud.com/articles/agent-metrics-export-report/
https://help.mypurecloud.com/articles/agent-metrics-report/


NEW QUESTION # 129
You have just added a new document to Genesys Cloud CX, and want everyone in the organization to have access to it.
What must you do to ensure that users can find the document when needed?

Answer: B

Explanation:
Adding meaningful tags to the document is what you must do to ensure that users can find the document when needed after you have added a new document to Genesys Cloud CX Collaborate Workspace. Tags are keywords or phrases that describe the content or purpose of a document in Workspace. Tags help users to find documents faster and easier by using filters or search queries based on tags. You can add tags to a document when you create or edit it in Workspace. Reference: https://help.mypurecloud.com/articles/add-tags-to-a-document/ https://help.mypurecloud.com/articles/search-for-a-document/


NEW QUESTION # 130
The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)

Answer: A,C


NEW QUESTION # 131
Unused reports need to be disabled manually to prevent unnecessary load on the system.

Answer: A


NEW QUESTION # 132
Which of the following items need to be configured for an outbound campaign? (Choose three.)

Answer: B,D,E

Explanation:
Explanation
Contact lists, campaigns, and dialing modes are three items that need to be configured for an outbound campaign in Genesys Cloud CX. An outbound campaign is a process that initiates outbound interactions to a list of contacts based on various settings and rules. To create an outbound campaign, you need to configure the following items:
* Contact lists are files that contain information about the contacts that you want to reach with your outbound campaign, such as name, phone number, email address, etc.
* Campaigns are entities that define various aspects of your outbound campaign, such as dialing mode, schedule, retry options, etc.
* Dialing modes are methods that determine how Genesys Cloud CX places outbound calls to contacts based on various factors, such as agent availability, contact priority, dialing rate, etc.
Some other items that need to be configured for an outbound campaign are scripts, flows, queues, etc.
References: https://help.mypurecloud.com/articles/about-outbound-campaigns/
https://help.mypurecloud.com/articles/create-a-contact-list/
https://help.mypurecloud.com/articles/create-a-campaign/
https://help.mypurecloud.com/articles/dialing-modes-overview/


NEW QUESTION # 133
......

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